Returns, Withdrawal & Exchanges
Last updated: 18 October 2026
How do you exercise your right of withdrawal?
For standard products, you may withdraw within 14 days of delivery without giving a reason or paying a penalty. You may also notify us before delivery. Simply send a clear withdrawal statement with your order number to info@woodenblack.com; you do not have to use the sample form below. Send the product back within 14 days of your withdrawal notice. Prior approval from the shop is not required to give notice.
Shipping and return delivery
Our designated return carrier is Sürat Kargo. For a free return, contact us at info@woodenblack.com or on 0542 486 96 55 with your order number, then send the item using the return barcode we provide. The barcode arranges free carriage; the validity of your withdrawal notice does not depend on the shop's prior approval. Return address: Dilmen Mah. 6016 Sk. No:16, Erenler / Sakarya.
If Sürat Kargo has no branch in your area, we will arrange collection from you at no additional cost. Subject to your statutory rights, if you choose a different carrier, you pay that carrier's charges; we do not cover shipping charges outside our agreement. The rule that statutory costs for defective/incorrect products cannot be charged to the consumer remains applicable.
When will your payment be refunded?
All refundable payments, including the initial delivery charge, will be refunded within 14 days at the latest from the date you hand the product to our designated return carrier, Sürat Kargo. If you use a different carrier, the period starts when the product reaches us. For a product that has not yet been delivered, the period starts when we receive your withdrawal notice. The refund will be made in a single payment using a method appropriate to the payment method used for the purchase, at no extra cost to you.
Custom decks and completes
Decks and customised completes made using your uploaded image or personal instructions are goods made to your specifications under Article 15(1)(b) of the Distance Contracts Regulation; these products are not covered by the right of withdrawal without a reason. Simply choosing a width of 32, 33 or 34 mm for a ready-made product does not, by itself, count as customisation. This exception applies only to genuinely personalised products and does not remove your rights for standard products in the cart.
Incorrect, incomplete or defective products
Your statutory rights remain protected for incorrect, incomplete or defective products; customisation does not remove these rights. Subject to the conditions in law, you may request a refund, a price reduction, a free repair or replacement with a non-defective product. Statutory costs arising from exercising these rights cannot be charged to the consumer. Contact us with details of the product and your order number.
Exchanges and inspection
You can request an exchange for a standard product by contacting us with your order number. Requests to exchange for a different product are assessed according to stock availability; you will not be asked to waive statutory withdrawal or defective-goods rights. Package the returned product, together with any parts supplied, to protect it in transit. The right of withdrawal cannot be refused solely because the packaging has been opened.
Sample withdrawal notice
You may copy and complete the text below and email it to us. You do not have to use this form; a clear withdrawal statement is sufficient. A handwritten signature is not required for an electronic email.
Recipient: Önder Özkoç — Woodenblack
Email: info@woodenblack.com
Address: Dilmen Mah. 6016 Sk. No:16, Erenler / Sakarya, TürkiyeI hereby exercise my right to withdraw from the contract for the sale of the products listed below.
Order number:
Order date / delivery date:
Product(s):
Full name:
Address:
Date of notice:
Signature (only if sent on paper):
Contact and seeking remedies
For returns, withdrawal and complaints, contact info@woodenblack.com · 0542 486 96 55. Support is also available through WhatsApp; for time-sensitive notices, email makes it easier to keep a record.
For consumer disputes, you may apply to the consumer arbitration committee in your place of residence or where the transaction took place, subject to the applicable monetary limits and jurisdiction rules. When bringing proceedings before a consumer court, the pre-action mediation requirement in Article 73/A of Law No. 6502 applies, subject to statutory exceptions. Your statutory rights to apply for remedies and bring proceedings remain reserved.
