Pre-contract Information Form
Last updated: 30 October 2026
Seller and contact details
Seller / data controller: Önder Özkoç — Woodenblack
Address: Dilmen Mah. 6016 Sk. No:16, Erenler / Sakarya, Türkiye
Contact and complaints: info@woodenblack.com · 0542 486 96 55
Website: woodenblack.com.tr
Tax identification number: 32878687144
Business type: Sole proprietorship
Order scope and total price
This page explains the general pre-contract terms. Your specific products, quantities, selected features, delivery details and amounts must be read together with the current order summary at checkout. The pre-contract information copy for your order is created using these details.
The order summary shows the product name, selected width and type, quantity, tax-inclusive unit price, discounts, shipping and total payable. For customised decks and completes, the 500 TL customisation fee is included in the product total shown; it is not added a second time. When Bank Transfer/EFT is selected, a 5% discount applies to the product amount after coupons; shipping is excluded from this discount. The final amount payable is displayed immediately before the order is placed.
Payment and shipping within Türkiye
You may choose Bank Transfer/EFT or credit/debit card payment through PAYTR from the methods actively offered at checkout. Card payment is completed on PAYTR's secure payment screen if the PAYTR option is active at checkout; card details are not entered on the order form. Available instalment options, if any, and the total amount are shown on the PAYTR screen before card payment is confirmed. When Bank Transfer/EFT is selected, the bank, account holder and IBAN appear in the payment instructions after the order and in the order email; include your order number in the payment reference. The bank transfer discount applies only to Bank Transfer/EFT and not to card payments. The payment result is reflected in the order status.
We ship only to addresses within Türkiye. Shipping is free for orders of 1,000 TL or more and costs 150 TL for orders below this amount. The shipping charge and total calculated in the order summary apply. Our same-day dispatch target means handing the parcel to the carrier; it is not a guarantee of same-day delivery to your address.
Delivery and complaints
For customised decks and completes, a production period of 3–5 working days applies after receipt of the order and a usable print file, and confirmation of payment. This period covers production and preparation for dispatch; the carrier's transit time to your address is additional. If a problem with the print file affects your order, we will contact you; any different timeframe required will be expressly agreed separately.
The delivery period stated on the product page and before the order applies. For standard sales of goods, delivery must not exceed 30 days from receipt of the order. If the promised period is not met, you have statutory termination and refund rights. Insufficient stock alone does not constitute impossibility of performance. If genuine impossibility becomes known, notice will be given within three days, and payments collected and delivery charges will be refunded within 14 days of that notice. You may submit complaints using the email address or telephone number above.
Withdrawal and personalised products
For standard products, you may withdraw within 14 days of delivery without giving a reason or paying a penalty. You may also notify us before delivery. Simply send a clear withdrawal statement with your order number to info@woodenblack.com; you do not have to use the sample form below. Send the product back within 14 days of your withdrawal notice. Prior approval from the shop is not required to give notice.
Decks and customised completes made using your uploaded image or personal instructions are goods made to your specifications under Article 15(1)(b) of the Distance Contracts Regulation; these products are not covered by the right of withdrawal without a reason. Simply choosing a width of 32, 33 or 34 mm for a ready-made product does not, by itself, count as customisation. This exception applies only to genuinely personalised products and does not remove your rights for standard products in the cart.
Return costs and refunds
Our designated return carrier is Sürat Kargo. For a free return, contact us at info@woodenblack.com or on 0542 486 96 55 with your order number, then send the item using the return barcode we provide. The barcode arranges free carriage; the validity of your withdrawal notice does not depend on the shop's prior approval. Return address: Dilmen Mah. 6016 Sk. No:16, Erenler / Sakarya.
If Sürat Kargo has no branch in your area, we will arrange collection from you at no additional cost. Subject to your statutory rights, if you choose a different carrier, you pay that carrier's charges; we do not cover shipping charges outside our agreement. The rule that statutory costs for defective/incorrect products cannot be charged to the consumer remains applicable.
All refundable payments, including the initial delivery charge, will be refunded within 14 days at the latest from the date you hand the product to our designated return carrier, Sürat Kargo. If you use a different carrier, the period starts when the product reaches us. For a product that has not yet been delivered, the period starts when we receive your withdrawal notice. The refund will be made in a single payment using a method appropriate to the payment method used for the purchase, at no extra cost to you.
Defective products and disputes
Your statutory rights remain protected for incorrect, incomplete or defective products; customisation does not remove these rights. Subject to the conditions in law, you may request a refund, a price reduction, a free repair or replacement with a non-defective product. Statutory costs arising from exercising these rights cannot be charged to the consumer. Contact us with details of the product and your order number.
For consumer disputes, you may apply to the consumer arbitration committee in your place of residence or where the transaction took place, subject to the applicable monetary limits and jurisdiction rules. When bringing proceedings before a consumer court, the pre-action mediation requirement in Article 73/A of Law No. 6502 applies, subject to statutory exceptions. Your statutory rights to apply for remedies and bring proceedings remain reserved.
